Tune in to the ultimate Suite Spot episode of 2025 with our annual Yr in Evaluation retrospective episode with Journey Media Group President, Dana Singer. Study in regards to the highlights that occurred this 12 months for the group and what our lodge companions and Suite Spot viewers can stay up for as we put together for 2026.
Ryan Embree:Welcome to Suite Spot, the place hoteliers verify in, and we take a look at what’s trending in lodge advertising. I’m your host, Ryan Embree. Hi there everybody. Welcome to a different episode of The Suite Spot for an annual custom. Certainly one of my favourite episodes. We had been speaking about this off digicam, about what number of years in a row it’s been that we’ve accomplished this, nevertheless it’s such a cool time, clearly, finish of the 12 months, starting of a brand new 12 months, such a time for reflection. And, , wanting into the longer term and with me immediately is a really acquainted visitor president at Journey Media Group, Dana Singer. Dana, thanks a lot for becoming a member of me again on the Suite Spot.
Dana Singer:Completely. Good morning, Ryan.
Ryan Embree:From the cozy confines of our TMG headquarters and Maitland. So grateful for you having the chance to affix me on the candy spot too. , have a look at TMG 12 months in assessment. We do that each single 12 months. Dana 2025 has been an thrilling 12 months. It’s been a 12 months of innovation, productiveness success, clearly on the Journey Media Group facet, however extra importantly for our hospitality companions. And I’d like to start out by simply form of reflecting on this previous 12 months and sharing how TMG has grown as an organization, but in addition how these efforts have made significant contributions to our lodge companions.
Dana Singer:Yeah, positive. 2025 has undoubtedly been a profitable 12 months for Journey Media Group. We celebrated numerous milestones, however most significantly, as you simply stated, , for our lodge companions that we collaborate with and assist each single day, it’s been actually thrilling to see their progress. One of the vital important markers of our progress this 12 months has been the enlargement of our groups. Rising the depth of latest expertise throughout a number of departments has strengthened our skill to ship the extent of service our companions depend on. And it’s been inspiring to see recent views be part of our longstanding experience. Everybody’s working collectively in direction of the identical mission. It’s all about delivering business main options and an impressive consumer expertise each step of the best way. Internally, our objective is to anticipate the business’s wants, and based mostly on that, we’ve developed new options. We refined our present companies, and we’ve continued to advance our know-how. Each innovation has centered on the query, how can we empower our companions to attain their targets? And our dedication has all the time been to assist hoteliers succeed. And we obtain this by innovating with out compromise. And in 2025, I imagine we’ve accomplished so in additional significant methods than ever.
Dana Singer:It’s so cool to see and to, fairly frankly, to be part of, to see the success of our lodge companions, new companions approaching board, um, together with new crew members right here at TMG, serving to our companions, succeed and obtain these milestones and targets. As a result of I’ve had a number of visitors on this podcast discuss in regards to the visitor expectations and the way not solely are they rising, however they’re turning into extra advanced, particularly with the mixing of know-how, it’s turning into quicker than ever. The tempo and acceleration of those visitor expectations. And the identical applies to, , our lodge companions. How has TMG form of maintained to remain one step forward and actually positioned itself because the chief as we attempt to improve the visitor expertise in our companies at TMG?
Dana Singer:Yeah, I imply, exceeding visitor expectations is the inspiration of success in hospitality. So it’s important that we not solely adapt, however we anticipate what hoteliers will want subsequent. And this 12 months, innovation has as soon as once more been on the heart of our enterprise methods. You’re gonna hear me speak about that quite a bit, most likely this morning. One of the vital thrilling latest developments has been the launch of Sensible Response. And that is our hybrid human AI assessment response resolution, which has been added to our present suite of response companies. And what makes it distinctive is its extremely superior AI coaching that’s constructed on greater than 2 million evaluations that our in-house skilled writers have personally crafted. And in order that depth of experience supplies an unparalleled know-how with nuance authenticity and hospitality care that accommodations count on. Each response generated is overseen by our crew {of professional} writers to make sure accuracy, empathy, and alignment in every property’s distinctive voice. , throughout the board, each crew at TMG has been laser centered on elevating our companies, refining workflows, and galvanizing our partnerships. We’re so dedicated to understanding our administration firm companions wants to make sure a constructive visitor expertise whereas bettering operational effectivity with out compromising authenticity. So, , simply seeing the true influence of those efforts is, is rewarding. I imply, I really like listening to in regards to the wins and watching our companions develop, and that’s what makes the work that we accomplish that significant.
Ryan Embree:Yeah, it truly is, once more, so cool to be, to be part of these wins with our lodge companions. And I believe on the basis of a variety of the innovation and developments to our options, Dana, have been conversations, significant conversations that we’ve had with our lodge companions, not simply this 12 months, however over time. , whether or not that’s speaking to, , we’ve lined a ton of hospitality occasions, from the Suite Spot standpoint and hosted some actually business leaders and professionals, thought leaders in hospitality. And from our instructional webinars that what we host our model, ambassador Cassidy hosts each single month. The place do you suppose that, or why do you suppose it’s necessary moderately to form of develop in these areas and the way has it helped enhance the enterprise?
Dana Singer:, as you talked about, one of the best ways to know what hoteliers are dealing with day after day is to be ready to essentially pay attention and perceive their methods. And it simply doesn’t matter, , if that’s in individual at an occasion or nearly, , these contact factors enable us to deepen our understanding of the way to develop our innovation roadmap to higher serve their wants. And all through 2025, if we glance again, we’ve actually doubled down on our dedication by attending main business occasions as a press useful resource. This contains the Hunter Resort Funding Convention, NYU IHIF, the Unbiased Resort Present, and the Hospitality Present. And subsequent 12 months, we’ll be including much more. These interviews that we conduct at these occasions are an necessary side in protecting the business in tune with developments and management technique. It’s only one small but essential a part of what’s shaping the hospitality business immediately.
Ryan Embree:Yeah, it’s been, once more, such a privilege to have the ability to discuss to business leaders, thought leaders, , throughout the nation. , among the crew members at TMG have been capable of communicate on panels at a few of these occasions and share their insights and what we’re studying from our lodge companions. That’s the catalyst for significant change in hospitality as a result of 2025, it’s been a difficult 12 months for accommodations. The business is turning into extra advanced and a time, there’s nearly, there’s solely a finite time {that a} hotelier has to in the meantime their each day duties and duties proceed to develop. So being a useful resource for them, as you talked about, Dana, on the training facet, has been large. And we’ve heard, and the suggestions and engagement that we’re getting, persons are craving that connection proper now, particularly in hospitality. It’s actually, actually inspiring to see and listen to from, from our hoteliers. And once more, 2025 large 12 months for hospitality, large 12 months for Journey Media Group. Out of your standpoint, Dana, how do you ensure as a frontrunner, we’re persevering with to make that influence that TMG’s recognized for?
Dana Singer:Yeah, , 2025 has been very validating by way of strengthening TMG’s place as a trusted chief and companion within the hospitality business. And there are a variety of notable highlights. We’ve labored diligently behind the scenes to develop strong partnerships with necessary business platforms. This 12 months we finalized our direct integrations with Reserving.com and Expedia, and this permits us to construct assessment response workflow efficiencies which might be unparalleled within the hospitality business. We’re additionally honored to steer the business with a singular, scalable social media content material creation resolution that’s developed particularly for hospitality purchasers. We achieved a number of milestones with that resolution, together with surpassing 1 million custom-crafted social posts. And that’s particularly necessary as immediately’s vacationers more and more depend on social media to make their reserving selections. We celebrated the eighth 12 months of our Suite Spot podcast. We’ve now surpassed 190 episodes, and clearly we’re, we’re simply getting began. The podcast options visitors from a variety of lodge manufacturers and administration corporations, and this platform permits them to share their various views with a world viewers, with messages that resonate, throughout the business. I may go on and on, however in the end, the true measure of our influence comes from the suggestions that we obtain, whether or not it’s from our companions, listeners, or different business professionals. It’s clear that our initiatives are making a distinction, and that motivates us to maintain innovating and elevating the bar.
Ryan Embree:Once more, I’ll circle again to simply being such a privilege to work in hospitality. You may really feel the eagerness of the hoteliers that we work with, that I communicate to on the podcast and conversations that we’ve throughout the nation. It’s such a particular business that we work in that we get the privilege to work in each single day. And on the prime of the episode, I discussed this episode represents a good time of reflection to look again on this previous 12 months to see how far we’ve come as a company with our lodge companions, and celebrating the milestones and targets that we’ve been hand in hand with our companions to assist them obtain, but in addition to look in direction of the longer term, proper? And to see what’s subsequent. That’s all the time so inspiring as you form of get equipped for a model new 12 months. So, Dana, as we talked about this and we wrap up the, not solely 2025, however this episode immediately, are you able to preview something for our Suite Spot listeners, what to stay up for in 2026?
Dana Singer:Yeah, positive. , our groups are already onerous at work, shaping and implementing new initiatives for 2026. Each dialog we’ve begins with the identical query. How can we higher assist our lodge companions within the business as a complete? Primarily, we wanna give them what they want earlier than they know they want it. As I mirror on 2025, it’s been a 12 months of progress and innovation, and we’re dedicated to carrying that momentum, into the brand new 12 months forward, and I can promise there might be new introductions of artistic methods and options to assist our companions succeed to all of our Gen Z subscribers. Prepare for an thrilling new addition to our podcast sequence that focuses particularly on social media. Everybody is worked up about what 2026 will carry for TMG and the accommodations administration corporations and types that we’re dedicated to serving.
Ryan Embree:Sure, I’m equipped and prepared for 2026. I do know me and my crew, the podcast, the Suite Spot crew is able to go. We’ve received some unbelievable content material deliberate for you, so keep tuned right here. Very excited to see all of the innovation that comes out of our group at Journey Media Group, but in addition hospitality as a complete. This could be probably the most thrilling time to be in hospitality proper now with all of the disruption taking place, all of the innovation that we hope to carry all of these worth and insights to our prospects, our companions and, and hospitality neighborhood each single day by, like I stated, our instructional webinars, our podcasts, among the progressive options, that we’re partnering with hospitality in. So, once more, Dana, as we form of wrap up immediately, I believe I’ve requested you for this the final couple years, is simply form of a last ideas wrap as much as this 12 months as we form of put a ebook into not solely this episode, however 2025.
Dana Singer:Everybody with this as we wrap up 2025. What resonates most with me is seeing how our work has helped our companions succeed. The dedication and fervour that every one of our crew members have for our business is obvious of their work day by day. They present up and take large swings that propel our companions ahead. We by no means get bored with listening to about how our options assist our purchasers by saving time, enhancing visitor experiences, and in the end strengthening their reputations. And that’s actually what it’s all about for us. So, to our listeners, if you happen to’d prefer to study extra about what partnership with Journey Media Group can appear like or what we do, now’s a good time to achieve out. We stay up for speaking with you, and I can guarantee you, that you simply’re in good palms and naturally to our lodge companions, thanks on your continued belief, and collaboration. And Ryan, thanks for inviting me to the Suite Spot this morning. I all the time get pleasure from spending this time with you.
Ryan Embree:Nicely, thanks. I do know, , you are taking day out of your day, particularly round this time of 12 months, which may be clearly actually loopy with the vacations, however respect you having these conversations once more. So inspiring, so thrilling. We’re prepared for 2026 right here at Journey Media Group. I do know the business is able to begin a model new 12 months and actually respect your ideas and insights and becoming a member of me immediately, Dana. So thanks for becoming a member of me on the Suite Spot.
Dana Singer:Yeah, my pleasure.
Ryan Embree:To all of our listeners, Pleased New Yr. Thanks a lot for becoming a member of me. Whether or not that is your first episode listening or one hundred and ninetieth, we’re so excited to be celebrating 200 episodes in some unspecified time in the future in 2026, however once more, we’ve received all credible lineup of content material deliberate for you. However sincerely want you nothing however one of the best and a cheerful New Yr. So thanks for listening to The Suite Spot, and we are going to discuss to you subsequent time. To affix our loyalty program. Be sure you subscribe and provides us a 5 star ranking on iTunes. Suite Spot is produced by Journey Media Group. Our editor is Brandon Bell with Cowl Artwork by Bary Gordon. I’m your host Ryan Embree, and we hope you loved your keep.
