NEWS FLASH
Air Montenegro this week launched its new omnichannel contact centre. Any more, clients can get in contact with Air Montenegro by way of WhatsApp, Viber, Fb and Instagram, along with the standard cellphone and e-mail. The provider has additionally launched an AI chatbot agent, whereas it intends to introduce AI voice brokers quickly. “AI is right here to deal with a whole bunch of routine inquiries associated to flight schedules or baggage guidelines, permitting our human brokers within the contact centre to concentrate on extra advanced passenger points and supply the extent of empathy and help that machines can’t. The aim is easy: 24/7 availability, seven days per week, with no ready on the road”, Air Montenegro mentioned. The event follows the current launch of the provider’s new web site and cell utility, in addition to the introduction of on-line/cell check-in.
