Tampa, FL. — [July 10th, 2026] — roommaster, the hospitality know-how platform constructed by hoteliers for hoteliers, at this time introduced that ExplorUS, one of many nation’s main nationwide and state park concessionaires, has signed an settlement to roll out roommaster Concierge, its Resort AI voice agent powered by Sadie AI, throughout all of its properties.
The settlement deepens a partnership that has been in place since 2012. ExplorUS already runs its day-to-day operations on roommaster, utilizing the roommaster property administration system and the fashionable roommaster Reserving Engine throughout greater than 20 websites nationwide. Including roommaster Concierge extends that basis with an AI voice agent that solutions each visitor name, day or night time, so nobody is left ready for a response.
For a hospitality firm working in a number of the most stunning and distant locations within the nation, being there for friends issues. Vacationers planning a park getaway usually name with questions on lodging, availability, and what to anticipate after they arrive, ceaselessly throughout peak season or after hours when entrance desk groups are stretched skinny. A missed name can quietly develop into a missed reserving. roommaster Concierge solutions these calls, handles routine questions immediately, and books rooms immediately into the roommaster system in actual time. The result’s extra bookings captured which may in any other case have slipped away, hours of repetitive calls taken off employees plates, and a heat, useful response for each visitor from the very first good day.
“ExplorUS has been a accomplice since 2012, they usually maintain their visitor expertise to a remarkably excessive commonplace,” stated Kim Brewer-Booz, Strategic Account Supervisor at roommaster. “roommaster Concierge helps them reply each visitor, anytime, so their groups can keep centered on the in-person visitor expertise. We’re proud to maintain innovating alongside them.”
ExplorUS plans to deploy roommaster Concierge throughout its full portfolio of lodging locations, giving every property a constant, around-the-clock strategy to look after friends whereas liberating employees to give attention to the expertise in entrance of them.
“Our friends come to disconnect, however they nonetheless deserve solutions the second they attain out,” stated Duke Christopher, Vice President of Lodging at ExplorUS. “With roommaster Concierge throughout all our websites, no name goes unanswered and no query waits. We actually imagine this helps each visitor really feel cared for from the very first good day.”
The expanded settlement displays roommaster’s broader method to AI: utilized the place it solves an actual drawback, built-in immediately into the platform hoteliers already use, and constructed to assist employees reasonably than exchange the human facet of hospitality. With greater than 30 years within the trade and 1000’s of resorts worldwide operating on its platform, roommaster continues to put money into secure, trendy know-how that unbiased operators and hospitality teams can depend on for the long run.
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About roommaster: roommaster is a contemporary hospitality know-how platform that powers unbiased resorts and hospitality teams all over the world. Constructed by hoteliers with greater than 30 years within the trade, roommaster brings collectively cloud native property administration software program, reserving engine, channel supervisor, funds, AI income administration, and AI Concierge in a single unified platform, backed by 24/7 skilled assist. Study extra at www.roommaster.com.
About ExplorUS: ExplorUS is an American hospitality firm and park concessionaire that has operated in nationwide and state parks and forests since 1995. As stewards of the pure, historic, and cultural sources of the locations it serves, ExplorUS manages resorts and lodges, eating places, retail, points of interest, tenting, and marinas at locations coast to coast. Study extra at www.goexplorus.com.
