Fewer errors, quicker updates, extra bookings—Jasmine Metropolis Lodge from Thailand loves the ability of STAAH’s channel supervisor
Situated within the bustling coronary heart of Bangkok, Jasmine Metropolis Lodge is a favorite for enterprise and leisure travellers alike. With fashionable rooms, trendy facilities, and shut proximity to the BTS and MRT, the resort presents each consolation and unbeatable comfort.
Behind the scenes, nonetheless, the group confronted a rising problem: maintaining with OTA administration with out sacrificing priceless workers time or accuracy.
Guide updates slowing issues down
Earlier than adopting STAAH, the group at Jasmine Metropolis Lodge dealt with on-line journey agent (OTA) charge and availability updates manually — a course of that was not solely time-consuming but additionally left room for errors, overbookings and pricing inconsistencies throughout platforms.
“Monitoring and adjusting stock manually was overwhelming. We wanted a wiser, centralised system,” says Nutthiwut Jaikaew from Jasmine Metropolis Lodge.
Actual-time management meets seamless simplicity
The STAAH Channel Supervisor checked each field. Straightforward to make use of, quick to implement, and full of options, it introduced automation and readability to Jasmine Metropolis Lodge’s on-line distribution.
Some standout options embody:
Actual-time two-way sync with main OTAs — maintaining availability and charges up to date 24/7
Bulk updates throughout a number of platforms from a single dashboard
Good charge guidelines to automate pricing changes based mostly on occupancy or demand
Cease-sell & close-out controls to guard availability on particular dates or platforms
Efficiency insights & reporting to assist make data-backed selections simply
Intuitive calendar view that simplifies planning and forecasting
“STAAH’s interface is clear and straightforward to navigate. Charge updates now take minutes as an alternative of hours,” says Nutthiwut.
Spectacular leads to only one 12 months!
Whereas outcomes for the property aren’t accessible to share publicly, the resort confirms clear enhancements since switching to the STAAH channel supervisor.
The advantages of the swap have been not simply a rise in on-line visibility and share of pockets, it has resulted in time financial savings for the reservations group, fewer reserving errors and a smoother OTA efficiency, higher charge parity guaranteeing visitor belief is upheld, a quicker response to market shifts due to automation capabilities constructed into the STAAH platform and an improved group productiveness.
They’ve additionally seen the good thing about AI-powered assessment responses, serving to preserve wonderful visitor engagement with far much less guide effort.
“The automation and instruments like WatchMyRate and assessment reply AI are simply so sensible and efficient,” explains Nutthiwut.
The STAAH expertise: simple, efficient and supportive
From onboarding to ongoing use, the group has discovered STAAH’s buyer help responsive and solution-focused — a key benefit in right now’s fast-moving hospitality atmosphere.
“STAAH provides us peace of thoughts. It simply works — and the help is at all times there if we’d like it.”
The place the dial has really shifted for Jasmine Metropolis Lodge is the time saved by workers to add charges – time they’ll now make investments the place it really issues: delivering memorable stays within the coronary heart of Bangkok.
Trying to do the identical? Select a tech associate that works as onerous as you do. Select STAAH.
