Sponsored By Journey Outlook and Monitor Hospitality Software program
Register your group and take part dwell, or view the recording, of Doug Kennedy’s subsequent 40-minute coaching webcast scheduled for Friday, October 17, at Midday ET. REGISTER HERE
This month’s matter particularly targets the spa reception desk groups at resorts and resorts, providing highlights from the gross sales and hospitality coaching that Doug and the KTN trainers repeatedly current privately for shoppers by the use of their on-site and personal, distant workshops.
“Particularly with the current give attention to wellness journey, many visitors begin their journey planning by buying round for the very best spa experiences,” says Kennedy. “So, the primary name or e mail could very effectively be fielded by the spa entrance desk quite than the primary reservations contact heart. Due to this fact, first impressions not solely impression spa gross sales, but additionally complete lodge income.” As well as, spa visits characterize a major delicate advertising alternative for visitors who’re staying close by in Airbnb’s or different resorts, plus a optimistic first impression frames up a wonderful total spa expertise.
“As it’s now,” Kennedy says, “Our KTN thriller buyers sometimes discover that almost all untrained spa desk employees are well mannered order-takers who merely reply questions. But once I get them into our coaching lessons, they’re at all times desperate to be taught and develop in these areas.” KTN’s coaching helps employees discover ways to management the circulate of conversations, uncover the motivations behind the spa go to, after which suggest and counsel add-ons and upsells that additional improve visitors’ experiences, whereas additionally rising what Doug calls RevPSV. (Income per spa go to.)
Listed below are highlights:
The essential position of spa reception desk and reservations employees within the period of wellness journey.
How upselling and cross-selling profit each the visitor and the spa operations.
Utilizing phone hospitality expertise and a personalised e mail writing fashion to attach with the shoppers, lots of whom may not be precise visitors.
“Loop-it-back” Listening and conversational questioning to really uncover the “story” behind the spa go to.
Utilizing descriptions that attract and entice vs. simply itemizing, informing, and notifying.
Wants-based suggestions to assist them overcome “selection overload” when contemplating the menu of companies and coverings.
Securing the sale.
Upselling and cross-selling different spa and/or salon companies.
Proactively providing reminders and ideas for a stress-free go to.
Recordings of earlier webcasts can be found on KTN’s YouTube channel and at the moment are additionally being distributed in your favourite podcast channel or on KTN’s Spotify channel.
Everybody who registers for this and all KTN webcasts receives a hyperlink to the recording, even when they can not attend. The 40-minute format is ideal for “lunch and learns” or excerpts will be shared at employees conferences. The target market is anybody who’s concerned with upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging trade.
“We’re grateful to the generosity of our sponsors who’ve allowed us to supply complimentary admission,” mentioned Kennedy. “It takes a whole lot of time to design, promote, and ship these occasions, and so we’d usually cost at the very least $99 registration per individual, however this collection is now fully free to all.”
Sponsors embody: Journey Outlook, the one KTN Licensed name heart, and Monitor Hospitality Software program, a TravelNet Resolution, whose merchandise embody a PMS and CRM.
Complimentary registration will be accessed at www.KTNwebcast.com. Listed below are the extra matters scheduled thus far.
Lodge Gross sales Presentation Ideas For Distant Patrons
Friday, November 21 (Midday EDT)
REGISTER HERE
More and more, prospects who’re planning weddings, conferences, and occasions are foregoing conventional website excursions and as an alternative assembly just about with lodge salespeople. Even those that do come by in individual typically begin with a digital assembly. Somewhat than merely replying to an RFP with a proposal and worth, or just talking by cellphone, profitable salespeople at all times attempt to meet prospects on-line. On this webcast, Doug Kennedy will share coaching content material and ideas from KTN’s Lodge Gross sales Habitudes for a New Gross sales Habitat workshop. Members will be taught:
How you can audit and enhance your web site inquiry kind to get prospects to share extra particulars that may make it easier to put together personalised shows.
Utilizing on-line scheduling apps like Calendly or Outlook’s Guide With Me app to make it straightforward to attach.
Getting ready (or updating) your pitch deck template and easy methods to personalize and contextualize it for every
“Professional-tips” for webcam and lighting.
How you can hold individuals actively engaged.
Storified promoting that makes shows alluring and attractive.
Asking for the enterprise in a manner that makes them need to say “sure.”
Following up in methods which are each tenacious and personalised.
Utilizing The Worth Pyramid Mannequin To Promote Visitor Experiences and Not Simply Hire Them Rooms (Or Items!)
Friday, December 19 (Midday EDT)
REGISTER HERE
On this webinar, Doug Kennedy will cowl KTN’s “Worth Pyramid” as a mannequin for serving to reservations gross sales brokers bear in mind to promote the excellent options that create the general visitor expertise. Too typically, as we speak’s contact heart reps merely quote the identical charges and choices that potential visitors have little question already seen on-line previous to reaching out, successfully offering what’s merely “web site search assist.” As an alternative, those that take part will be taught new and higher methods to interact callers in real, genuine, conversations, permitting them to promote the general expertise. Once you take time to contemplate that the typical visitor spends little or no time of their lodging, versus being out and about throughout their keep, their expertise will likely be much more impacted by the vacation spot itself, the situation of the lodging inside that vacation spot, and the facilities and companies which are in-house or within the neighborhood.
For added particulars, contact KTN at [email protected] or by cellphone +1 (678)466-9173 www.kennedytrainingnetwork.com
About Kennedy Coaching Community Inc.
KTN is the lodging and hospitality trade’s finest supply for lodge coaching applications and supportive companies in matter areas of lodge gross sales, catering/occasion gross sales, lodge reservations gross sales, and hospitality & visitor service excellence. KTN President Doug Kennedy has been a fixture on the lodging and tourism convention talking circuit for many years. Hoteliers worldwide learn his month-to-month lodge, tourism and hospitality trade gross sales coaching articles on this publication and elsewhere. Go to www.kennedytrainingnetwork.com or name +1 (678) 466-9173.
Doug KennedyKennedy Coaching Community (KTN)
