Jetstar recorded the bottom cancellation price amongst main Australian airways in September.
The low-cost provider cancelled simply 1 per cent of flights final month, in accordance with the most recent BITRE information, crushed solely by regional carriers Hinterland at 0.2 per cent, and Virgin Australia Regional Airways (VARA), which cancelled no flights in any respect.
Jetstar additionally beat sister airline Qantas’ mainline home companies for on-time arrivals, at 79.3 per cent to Qantas home’s 78.4 per cent, in addition to Virgin Australia individually at 76.9 per cent.
Whereas the Qantas Group subsidiary pipped Virgin for on-time departures (78.3 per cent to 78.2 per cent), it fell behind Qantas home at 82.5 per cent, marking Jetstar’s greatest September on-time departure price in 10 years exterior of COVID-19.
“Prospects flip to us for low fares, however in addition they need a dependable service – and time and time once more, that’s precisely what we’re delivering,” stated Jetstar’s chief working officer, Matt Franzi.
“Our prospects are on the coronary heart of every part we do, and we will maintain working exhausting to be the easiest low-cost airline we could be.”
On a community scale, QF-designated flights (Qantas and QantasLink) noticed larger reliability than VA flights (Virgin Australia and VARA).
On-time arrivals for Qantas community flights have been at 79.8 per cent, whereas 81.1 per cent departed on time in September, in comparison with 76.9 per cent and 78.0 per cent respectively for Virgin community flights. Qantas stated work was underway to additional enhance its reliability.
“We’re happy with the robust home on-time efficiency we’ve achieved once more this month,” a spokesperson stated.
“It’s a credit score to the hundreds of Qantas group members who proceed to concentrate on bettering reliability and sustaining robust efficiency for our prospects each day.”
As ordinary, nonetheless, Virgin beat Qantas on community cancellations, with 1.5 per cent of flights cancelled in comparison with Qantas’ 2.8 per cent; QantasLink individually had the worst cancellation price for the month at 3.4 per cent.
Virgin Australia common supervisor, Built-in Operations Centre, Danny Norman, stated the airline was happy to have improved its on-time efficiency over August.
“Almost 80 per cent of a median 404 every day scheduled home Virgin Australia flights departed on time in September, and solely two per cent of these skilled delays of over 60 minutes,” he stated.
“We accomplished 98.5 per cent of scheduled home flights, sustaining our place as having the bottom common cancellation price of the most important Australian airways in 2025.
“September was a busy month for passenger actions, with college holidays and AFL finals, for which Virgin Australia scheduled practically 3,000 extra seats.
“We’re centered on steady enchancment and sustaining a steady and dependable operation for many who select to fly with us.”
Common efficiency throughout all collaborating airways was worse than long-term averages for each on-time arrivals and on-time departures; nonetheless, cancellations have been decrease than the long-term common for the month.
The outcomes come after Qantas was named probably the most punctual Australian home provider for the 2024-25 monetary 12 months, although Virgin had the next completion price.
On-time arrivals (per cent)
Qantas and QantasLink – 79.8
Virgin Australia and VARA – 78.0
Hinterland – 90.8
QantasLink – 80.7
SmartLynx Australia (previously Skytrans) – 79.6
Jetstar – 79.3
Qantas – 78.4
Virgin Australia – 76.9
Rex – 74.6
Virgin Australia Regional Airways – 69.1
On-time departures (per cent)
Qantas and QantasLink – 81.1
Virgin Australia and VARA – 78.0
Hinterland – 94.1
SmartLynx Australia (previously Skytrans) – 84.2
Qantas – 82.5
QantasLink – 80.3
Jetstar – 78.3
Virgin Australia – 78.2
Rex – 77.0
Virgin Australia Regional Airways – 64.9
Cancellations (per cent)
