Kondody Motels & Resorts streamlined multi-property operations with STAAH’s real-time channel supervisor, bettering effectivity and visitor expertise.
If you consider Kerala in India, you image lush greenery, misty hills, and tranquil retreats and that’s precisely what Kondody Motels & Resorts affords. With a various assortment of premium properties unfold throughout Kerala’s most scenic places, every keep is designed to provide visitors a slice of nature paired with consolation and luxurious.
From Greenwoods Resort in Thekkady, set amidst 500 timber close to the Periyar Tiger Reserve, to the peaceable Mystic Mayapott in Idukki, tucked inside a sprawling 140-acre cardamom plantation, every property is exclusive. Company can zipline and luxuriate in cultural applications at Greenwoods, trek and birdwatch at Mystic Mayapott, or soak within the romance at The Valle, Munnar, the place valley views and jacuzzi rooms create unforgettable getaways.
For honeymooners and luxurious seekers, Amber Dale Luxurious Lodge & Spa combines journey and indulgence with trekking trails and jacuzzi suites perched at excessive altitude. For these searching for seclusion, Haze & Kites close to Sengulam Dam affords infinity pool luxurious with gorgeous hilltop vistas. And in Wayanad, The Hive invitations visitors to rejuvenate amidst espresso plantations, connecting deeply with nature.
It’s a portfolio that fantastically blends eco-friendly practices, luxurious experiences, and genuine Kerala appeal. However operating such a various group of properties additionally comes with its justifiable share of operational challenges.
The Problem: delays and inefficiencies
Earlier than partnering with STAAH, Kondody Motels & Resorts confronted the difficulty of sluggish updates and delays in syncing bookings throughout a number of channels. This inefficiency brought on delays in availability updates.
For a gaggle that seeks to ship seamless hospitality, this was removed from ideally suited. That’s when STAAH launched us to the appropriate technologically superior product, which might resolve this concern and enhance the general effectivity.
Why STAAH made sense
When evaluating choices, STAAH stood out because the clear winner. In contrast to their earlier system, STAAH provided stay updates and immediate synchronisation, making certain bookings and availability mirrored in real-time throughout each on-line journey agent (OTA).
STAAH’s two-way, XML-based quick updates meant no extra ready round for bookings to replicate. This streamlined operations and mixed with STAAH’s easy-to-use interface, managing a number of properties turned a lot smoother. Coaching workers on STAAH was easy as a result of usability issue.
While many methods can ship related options, few suppliers have the knack to grow to be true companions. True potential is unlocked when there’s a partnered method between expertise and enterprise. With STAAH you possibly can all the time depend on fast, skilled and dependable help. The STAAH help staff impressed Kondody with their responsiveness and proactiveness in serving to them use STAAH options that may assist them transfer in the direction of their targets quicker.
The STAAH benefit
The Channel Supervisor shortly turned the Kondody staff’s favorite characteristic. With every part centralised and well-structured, their staff might lastly work smarter, not tougher, having fun with a number of advantages, together with:
Centralised stock administration – Charges and availability up to date in a single place replicate throughout all OTAs immediately.
Error-free operations – Actual-time sync minimizes errors like double bookings or mismatched charges.
Time financial savings – Workers spend much less time on handbook coordination and extra on what issues: delighting visitors.
Scalability – With such a various portfolio, STAAH makes it straightforward to scale operations with out including complexity.
Outcomes and impression
Whereas detailed reserving numbers aren’t the main target right here, the outcomes have been clear and constant. Improved operational effectivity throughout properties is noticeable. The turnaround instances for managing bookings and updates is far quicker and workflows are smoother, prioritising visitor satisfaction over backend struggles.
In hospitality, time saved behind the desk is time earned with visitors — and that’s the place STAAH has made the largest distinction for Kondody.
A partnership for the long run
For a gaggle with such a wealthy and assorted portfolio, having a dependable expertise accomplice is essential. With STAAH, Kondody Motels & Resorts not solely solved their instant synchronisation challenges but in addition constructed a basis for future progress.
As their assortment of premium lodges and resorts continues to welcome travellers from all over the world, STAAH ensures the operations behind the scenes are operating seamlessly — simply the way in which hospitality must be.
