US: Unbiased group Lafayette Lodges has doubled its on-line direct bookings since adopting property administration system RMS.
Earlier than partnering with RMS, Lafayette relied on six separate property administration methods, three channel managers and paper trails, with no integration throughout platforms.
Since switching to RMS, Lafayette has introduced operations onto one platform. Entrance desk groups can handle a number of properties from a single login, and group-wide updates to charges, insurance policies, and visitor messaging may be made immediately. Managers are additionally capable of deal with points remotely with real-time entry.
Greater than 70 per cent of Lafayette’s reservations are actually direct, with on-line direct bookings greater than doubling within the 4 years since transferring to RMS. Server and IT upkeep prices have been decreased by $100,000 yearly, and automatic accounting processes save the workforce over 60 hours every week.
The onboarding course of for brand new properties can take a minimal of 9 days.
Ramsey Lafayette, president of Lafayette Lodges stated: “We selected RMS for its true enterprise performance, built-in channel supervisor, and open API that truly works. Integrations are quick and cost-effective, companions have known as it ‘the best they’ve ever accomplished’. That flexibility lets the platform scale effortlessly with our development.
“Once you’re managing 26 properties, pace and management are every thing. With the ability to replace charges, insurance policies, or visitor communications immediately throughout the group helps us preserve forward of the market and keep constant at scale,” he added.
Adam Seskis, CEO at RMS stated: “Lafayette Lodges is a good instance of how unbiased operators can use know-how to scale with out sacrificing what makes their model particular. Our purpose at RMS is to simplify complexity so lodge groups can concentrate on friends, not methods. We’re proud to help Lafayette’s development and assist ship the form of hospitality that retains friends coming again.”
Highlights:
Lafayette Lodges has doubled on-line direct bookings after consolidating operations onto RMS’s single property administration platform.
Greater than 70 per cent of reservations are actually direct, lowering reliance on third-party channels throughout Lafayette’s 26 properties.
The RMS rollout changed six PMS platforms and three channel managers, reducing IT and server prices by $100,000 yearly.
Automated accounting and centralised administration save over 60 employees hours per week and allow real-time, distant oversight.
New lodge onboarding may be accomplished in a minimal of 9 days.
