Denver, CO, March 12, 2026 — Lighthouse, the business working system for the journey and hospitality trade, at the moment introduced Overview Agent, a brand new characteristic that brings visitor evaluations from Reserving.com and Expedia right into a single dashboard the place hoteliers can learn, reply and automate their evaluation administration.
As AI-powered platforms more and more decide which inns vacationers see first, visitor evaluations have change into one of the essential elements shaping each OTA rankings and AI suggestions. For impartial hoteliers juggling each position within the constructing, Overview Agent turns one of the time consuming advertising and marketing duties into one of many best.
Visitor evaluations have all the time been central to how vacationers select the place to remain. TripAdvisor analysis reveals 77% of vacationers usually tend to e book when a property proprietor responds to evaluations. However evaluations now carry weight far past the visitor studying them. Platforms like ChatGPT, Google AI Overviews and Perplexity are actively shaping which properties vacationers uncover. In keeping with TrustYou, 71% of AI-generated resort suggestions are influenced by visitor evaluation content material.
For impartial inns, evaluation administration is not nearly fame, it’s about whether or not your property reveals up in any respect. Competing with well-resourced chains for a similar suggestion slots on OTAs and AI-powered search instruments, properties that reply persistently see larger rankings, stronger belief indicators and extra conversions. Properties that don’t danger disappearing from the outcomes completely.
“Unbiased hoteliers pour every little thing into creating unimaginable visitor experiences. They shouldn’t have to decide on between operating their resort and defending their on-line fame,” mentioned Nadine Böttcher, Head of Product Innovation at Lighthouse. “Overview Agent handles the heavy lifting so hoteliers can give attention to what they do finest, whereas ensuring their property stays seen wherever vacationers are looking out, whether or not that’s on Reserving.com, Expedia or the following wave of AI-powered journey platforms.”
The way it works
Overview Agent provides hoteliers three ranges of management, relying on how hands-on they wish to be:
See every little thing in a single place. All Reserving.com and Expedia evaluations seem in a single view, filterable by platform or rating. New and unread evaluations are flagged so nothing slips via the cracks.
Reply sooner with AI. Hoteliers can generate customized, translated replies with one click on and push them on to the supply platform — or write their very own response manually. Both manner, the evaluation will get answered in seconds, not days.
Set it and neglect it with Autopilot. For hoteliers who need full automation, Autopilot screens incoming evaluations and responds routinely based mostly on rating thresholds. Excessive-scoring evaluations get a heat, customized thank-you. Decrease scores get flagged for the hotelier’s private consideration.
In early utilization, 88% of evaluation responses had been despatched with a single click on AI generated reply, releasing hoteliers to focus solely on the suggestions that wants a private contact
Availability
Overview Agent is obtainable now for Lighthouse customers with Channel Administration subscriptions on Plus and Full plans, with limitless AI responses and full Autopilot performance.
Uncover how Overview Agent can work on your property at: mylighthouse.com/platform/independent-hotels
