Boutique Malta lodge simplified OTA administration and gained dependable assist, all with out rising prices — due to STAAH.
Tucked away in Żebbuġ, Malta, Lulu Boutique Lodge is a property that thrives on individuality and appeal. With simply seven suites, no two rooms are alike — from a penthouse with a personal heated rooftop pool to cave-like jacuzzi and sunlit duplexes, Lulu redefines the boutique lodge expertise.
However behind the beautiful design and opulent facilities was a problem shared by many small, impartial motels: managing on-line distribution effectively with out being weighed down by excessive prices or impersonal service.
Rising prices and restricted worth posing a danger for the enterprise
Earlier than STAAH, Lulu Boutique Lodge was utilizing one other supplier to handle its room distribution, but it surely wasn’t the fitting match.
The pricing for the service had been rising yearly, however the enterprise wasn’t seeing further worth from it. As a small lodge, paying for further companies that weren’t getting used, this was turning into a giant concern.
With every suite so fastidiously curated, Lulu wanted a tech associate simply as considerate — one which provided reliability, affordability and a personalised method. That’s when STAAH got here into the image.
Selecting STAAH: constant pricing, excellent assist
It wasn’t simply the options that gained Lulu over — it was the folks behind the product.
“We’ve had the identical wonderful assist staff from the beginning. There’s no workers turnover, no passing the buck. Each question is dealt with promptly and professionally,” says the staff.
And in contrast to their earlier supplier, STAAH didn’t hike up costs 12 months after 12 months. In truth, Lulu has been on the identical plan and price for 2 years, whereas nonetheless benefiting from fixed platform enhancements and added options.
Highly effective channel administration options that made a distinction
The STAAH Channel Supervisor has helped Lulu Boutique Lodge keep in management — and on prime — of their on-line presence. A number of the most appreciated options embody:
Group bookings administration. Even for a small property, managing group bookings throughout platforms can get tough. STAAH’s sensible instruments make it straightforward.
Price comparability device. The staff loves the power to see how their charges stack up in actual time — serving to them keep aggressive with out second-guessing.
On-the-go entry via STAAH cell app. Whether or not they’re managing bookings from the lodge or out and about, the STAAH cell app makes it easy to regulate availability or charges anytime, wherever.
Channel-specific price changes. Lulu’s staff can fine-tune pricing per on-line journey agent (OTA) or provider, maximising profitability whereas sustaining price parity.
For a lodge with simply seven rooms, the Lulu staff now function with the identical tech benefits as a a lot bigger property.
A boutique property with large potential
Whereas Lulu Boutique Lodge hasn’t but explored STAAH’s reserving engine or tracked precise development numbers, the outcomes communicate for themselves: smoother operations, extra flexibility and peace of thoughts realizing their tech associate gained’t shock them with hidden charges or new prices.
STAAH affords instruments that work and repair that cares. That mixture has made all of the distinction.
And because the lodge continues to draw friends searching for one-of-a-kind stays in Malta, STAAH shall be proper behind them — quietly powering the backend, guaranteeing each reserving flows easily, and supporting their continued development.
Wish to streamline operations with out compromising your boutique appeal? Speak to the STAAH staff and expertise tech that matches your lodge, not the opposite means round.
