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New analysis reveals the hidden value of resort charge chaos in Australia

September 30, 2025
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New analysis reveals the hidden value of resort charge chaos in Australia
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Expedia Group has launched new international analysis revealing that fragmented resort distribution is costing properties income and creating operational pressure. Almost all surveyed hoteliers report shedding revenue on account of charge leakage, but 99% agree {that a} centralised distribution platform would assist simplify operations, enhance charge integrity, and higher shield income.

The survey of two,000 resort income managers throughout eight nations uncovered the next key insights:

Charge leakage is widespread: 98% of hoteliers report shedding a median of 6% income yearly from charge leakage, with greater than half experiencing leakage weekly or extra typically.
Managing distribution is expensive: Resorts spend a median of $40,100 yearly on managing B2B distribution, with 1 / 4 spending over $50,000.
Too many companions, an excessive amount of complexity: Greater than half (52%) juggle 4-6 distribution companions, making charge consistency arduous to regulate.
Confidence gaps stay: Over half (54%) of hoteliers admit they’re solely considerably assured in managing pricing throughout all channels.
Clear demand for centralisation: 99% agree a centralised platform would cut back leakage and enhance income safety.

“Resorts are leaving important income on the desk yearly due to fragmented distribution,” mentioned Steve Quan, Senior Vice President, Resort Enterprise Partnerships at Expedia Group. “Centralised, automated options are not non-compulsory — they’re important for shielding income, sustaining charge consistency, and decreasing the operational burden on resort groups.”

Expedia Group’s international B2B community connects accommodations with 70,000 vetted companions worldwide, serving to properties attain high-value traveler segments who ebook earlier, keep longer, and spend extra. By enrolling in B2B Distribution Charges, eligible accommodations can additional streamline charge distribution, guarantee constant pricing, and unlock extra bookings throughout international channels — all whereas saving time and sustaining management.

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