Did you know that the hospitality industry has the lowest customer retention rates compared to other industries? Customer retention is a key factor in …
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customer
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Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that …
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How do you differentiate your business on excellent service when customers don’t always want to work with your people? Many of today’s top hospitality …
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Hotels
6 Key Tips To Offer Exceptional Guest Experience Featured Customer Expectations, Guest, Guest Experience
by adminby adminCreating an optimized guest experience in hotels revolves around ensuring that each guest feels genuinely welcomed, satisfied, enriched and that they perceive their stay …
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Summary Aer Lingus could become the launch operator for the Airbus A321XLR, replacing their now-retired Boeing 757 fleet. The A321XLR will enable Aer Lingus …
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In this article, we shine a light on: Consumer trends that are transforming the luxury segment The ten commandments of luxury brand service strategy …
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It was Friday, September 29, and a young family from Brooklyn was headed to Orlando for a weekend of theme parks, restaurants and splashing …
