Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0, the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation.
Once housekeepers experience the difference a mobile app like MOP 2.0 can make in their lives, they never want to go back to how things used to be, with all the wasteful paperwork and keeping up with changes. Here are the top three reasons why:
#1 – Housekeeping apps streamline daily workflow.
MOP 2.0, the upgraded version of our popular mobile app, significantly streamlines the workflow for your housekeeping, maintenance, and front desk staff. Instead of manually checking room statuses or receiving instructions on paper, housekeepers can get real-time updates directly on their mobile devices. They can see which rooms to clean, in which order, and receive special instructions or guest requests directly. No need to waste time running down to the front desk. MOP 2.0 provides housekeepers with immediate and clear communication that eliminates confusion and improves efficiency.
#2 – Housekeeping apps empower staff with information.
MOP 2.0 empowers housekeepers by providing all the necessary information for doing their job at their fingertips. They can make informed decisions about how to prioritize their work and respond promptly and independently to guest requests. Moreover, housekeepers can update room statuses in real time, actively participating in hotel operations and decision-making. They can feel good about the contributions they’re making to the success of the hotel.
#3 – Housekeeping apps can enhance job satisfaction.
Using MOP 2.0 can contribute to greater job satisfaction. A well-structured, efficient, and transparent system can reduce workplace stress and confusion. It also fosters a sense of fairness because assignments can be tracked and managed transparently, preventing overwork or favoritism. Plus, real-time feedback and recognition of work can give housekeepers a sense of achievement and satisfaction, increasing the likelihood that they’ll stay.
The bottom line is that MOP 2.0 and similar mobile apps can transform the work of housekeepers in the best possible way for your hotel and your guest experience.
About Visual Matrix
More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating platform to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and housekeeping & maintenance app (MOP) for use with Visual Matrix and most other PMS systems. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go. MOP automates routine tasks and streamlines communication to keep the front desk, housekeeping, and maintenance staff focused on guests. It also includes a built-in panic button as an Emergency Safety Device to help keep hotel staff from harm. For more information, visit visualmatrix.com.
Kristin Herring
CMO
