Chicago, IL — Experiential Capital Group, proprietor and operator of The Neighborhood Resort, has partnered with Chicago-based Staffolio to reinforce its customer support and operations via the strategic use of Digital Assistants (VAs). The initiative is a part of a broader effort to scale effectively whereas sustaining the model’s signature high-touch visitor expertise throughout its 4 areas in Chicago and Southwest Michigan.
Staffolio makes a speciality of serving to corporations determine top-tier VAs, and has been instrumental in supporting The Neighborhood Resort as they dial in operations as a part of an effort to attain its growth plans. The VAs are liable for dealing with the vast majority of inbound calls, coordinating visitor and upkeep requests, managing vendor communications, and monitoring work orders through Breezeway, the lodge’s most well-liked operations platform for property care and operations.
With the assistance of our unimaginable VA workforce, we’ve gone from dealing with 85% of visitor calls from our Chicago HQ to managing simply 15%, liberating up our time to work on the enterprise, whereas sustaining a excessive degree of service, Jack Bakker, Operations Analyst at The Neighborhood Resort. The Staffolio workforce made it seamless for our VA workforce to combine into our methods and our tradition.
Abby Diaz, onboarding specialist, who leads Staffolio’s operations within the Philippines, has been a key companion in constructing and managing the VA workforce. Her consideration to element and understanding of hospitality workflows has allowed The Neighborhood Resort to increase its hospitality ethos just about, with out lacking a beat.
Our visitors proceed name our workers in evaluations, whilst that workers interplay is delivered through textual content, electronic mail and on the phone and thru on-site workers second. That’s the results of constructing the precise methods, sustaining our model language in dialog, and treating visitors how they need to be handled. mentioned Jonathan Gordon, Founder and CEO of Experiential Capital Group.
As The Neighborhood Resort continues to broaden, the power to scale operations with out compromising service high quality is extra crucial than ever. By leveraging Staffolio’s experience and constructing a digital workforce aligned with the model’s hospitality-first values, Experiential Capital Group is setting a brand new normal in trendy, tech-enabled visitor service.
For extra data on The Neighborhood Resort’s visitor expertise technique, contact us at [email protected]
About Experiential Capital Group
The Neighborhood Resort is owned and operated by Experiential Capital Group (ECG), who believes the traces are mixing between actual property asset sorts, demanding extra dynamic and related consumer experiences, like The Neighborhood. Founder Jonathan Gordon, a journey fanatic, was impressed to create the brand new lodge model from his enterprise travels. Spending weeks in conference facilities or enterprise districts and their close by lodges and eating places, he missed the essence of town he was in and craved extra genuine journey experiences – discovering neighborhood espresso outlets, unearthing native working paths and a lot extra, even when it meant he was farther from his conferences. With The Neighborhood Resort, the properties attraction to each enterprise and leisure vacationers who wish to really perceive what makes their vacation spot distinctive. Whenever you keep at The Neighborhood Resort, you might be a part of the neighborhood and have a spot to name house.
About Staffolio
Staffolio is a Chicago-based firm that connects rising companies with expert Digital Assistants all over the world. With a powerful operational workforce within the Philippines, Staffolio delivers high-performing expertise and seamless integration for corporations seeking to scale well and sustainably.
Jonathan GordonFounder & CEOThe Neighborhood Resort
